Sun-Thurs: 8:00a.m.-5:00p.m. Emergency: 24/7

Call us: 012 808 0940   Emergency: 012 808 4444

Pharmacy & Medication Refills


The Pharmacy services, consistent with the values of IMC and KAUST Health, place a priority on patients and family, teamwork and continuous improvement.


Working Hours

Sunday - Thursday: 8 am - 5 pm

Friday - Saturday: Closed


Services provided

Advice on the safe use and storage of medicines

Your pharmacist is able to give you advice on the safe use of your medicines. This includes information on dosage, route of administration and possible side effects. If you are taking other medicines the pharmacist will check to ensure that there are no harmful drug interactions with your newly prescribed medication. It is important to tell your physician and your pharmacist if you are taking any medicines that you have bought over the counter, or that have been prescribed by another physician outside of KAUST Health. Don’t forget to include herbal medicines/remedies as many of these can have serious interactions with some prescribed medicines.

Disposal of unused medicine

IMC participates in Smart Medication Disposal to help patients safely dispose of unused and expired medicines that may be dangerous to others and to the environment. To use this service, put your unwanted medicines in a sealable bag and place them in the blue medication disposal box located in the KAUST Health pharmacy.

In addition, pharmacists at KAUST Health also offer the following:

  • Review and interpret prescriptions for clarity, dosage forms, allergies, interactions, etc.
  • Prepare the requested medications by performing double-checking and proper labeling for the prepared medications and calculating dosages appropriately
  • Integrate the prescriptions or ordering data in the pharmacy computer system.
  • Ensure appropriate storage and temperature monitoring of medications
  • Work collaboratively with other health care professionals to follow the most appropriate and evidence based drug treatment for patients.

Medication refill 

KH Medication refill by Form

Some refills of long-term medications can be requested via filling out the medical refill form. Our prescription refill-by-form service is provided for the convenience of our patients and is only used within established safety guidelines. Sometimes your medications will need to be reviewed or there may be questions from the Doctor about your prescription, if so, we will ask you to make an appointment with the physician. 

Please note, this service is only for regular medications that have previously been prescribed by your doctor at KAUST Health. For any new medications, you need to make an appointment to see your doctor. Please make sure you take your medical report/medication prescription or the actual medication box/container with you to the appointment. 

In order to serve you better please make sure you submit your requests at least 10 days before you run out of medications

Important to know:

  • Your request will be processed within 3-5 working days
  • Please collect your medicine within 7 working days maximum to avoid refill cancellation.
  • Controlled & Narcotic Medications are not included in medication refill.
  • In case you are required to be seen by a physician for a clinical review, a representative will contact you accordingly.
  • To facilitate your medication refill, we will schedule an appointment and an automated SMS message will be sent to you. You may disregard this message as no further action is needed on your part.



chronic diseases:

Chronic prescription should not be more than 9 months and member’s medical condition is stable on the current medications

Medication refill is done according to the last medical prescription from the treating doctor.

Auto refill medication refill is for the below cases:

  1. Anemia with other chronic diseases
  2. Bronchial Asthma
  3. Diabetes Type 1 and Type 2
  4. Dyslipidemia
  5. Epilepsy
  6. GERD
  7. Glaucoma
  8. Hypertension
  9. Hyperuricemia
  10. Inflammatory Bowel disease
  11. Ischemic heart disease
  12. Osteoporosis
  13. Parkinson
  14. Prostatic Disorders
  15. Thyroid Disorders

Injections cannot be renewed via this platform (except for Diabetes)


  1. Closer to the date of renewal you will receive a call from Bupa to confirm the medication refill.
    1. You may also initiate the renewal by calling Tebtom at 8004404040 or use Bupa Arabia application to make the refill request.
    2. If you are not receiving calls, your phone number might need to be updated, you can update it by calling this number: 8002440307
  2. The renewal team will confirm with you the medications and their approvals
  3. The Pharmacy then will get in touch with you to confirm the location and time of delivery
  4. Medication will be delivered to your door steps 

Non listed chronic medication and other prescribed medication either from phone consultations or from doctor visits may be delivered to your doorsteps too by following the below steps:

  1. After the consultation with the doctor, ask for a stamped copy of the RX
  2. Send a copy of the RX to the pharmacy WhatsApp number 8002444445
  3. The pharmacy will obtain the needed approval from Bupa
  4. The Pharmacy then will get in touch with you to confirm the location and time of delivery
  5. Medication will be delivered to your doorsteps 


Your Team

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