Sun-Thurs: 8:00a.m.-5:00p.m. Emergency: 24/7

Call us: 012 808 0940   Emergency: 012 808 4444

Health and wellness in the heart of the community

Driven by our desire to support overall community well-being, KAUST Health offers a broad range of services that focus on a holistic approach to prevention, treatment, and follow-up for our patients. We pair highly-qualified and caring medical professionals with cutting-edge medical technology to keep you well.

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Use the drop-down menu below to read our about our services. We look forward to welcoming you into the clinic.

Medical Records

Your medical records can be obtained through your patient portal or the My IMC app:

  • Log into the portal or the app and click on "reports" You can choose from the list there or request a report.
  • If you cannot find what is needed in the portal, please fill the consent form, this will be sent to the records officer and they will inform you when your report is ready.

To maintain your confidentiality, we require proof of identity before we can process medical records requests.

KAUST Health provides a wide variety of services locally to meet the varied health and wellness needs of the community. However, from time-to-time it may be necessary or preferable for community members to go elsewhere for treatment.

Referral support for IMC/The First Clinic

Our KAUST Health booking center can support you in booking appointments or procedures at IMC or The First Clinic in Jeddah.

  • Phone: call 940 from a KAUST landline or 012 808 0940 from your mobile

There are many other hospitals besides IMC/The First Clinic to choose from. Contact your insurance provider for information about your coverage, referrals, and services at other hospitals. 


The Patient Liaison Team is dedicated to assisting KAUST-affiliated patients when visiting IMC or The First Clinic in Jeddah. The patient liaison office can help our patients with answering questions and addressing any concerns you might have while at the hospital.

Patient Liaison office at IMC:

  • Hours: 9:00 AM to 9:00 PM
  • Contact: 0515315943

Patient Liaison Office at The First Clinic

  • Hours: 11:00 AM to 10:00 PM
  • Contact: 0545630271



Partnership with IMC

We partner with the International Medical Center (IMC) in Jeddah to provide high quality medical expertise to the KAUST community.

Joint Commission International Accreditation

KAUST Health has been accredited by the Joint Commission International since 2016. This accreditation is an endorsement of our services and demonstrates that KAUST Health meets leading international standards of quality for patient care.

Visit the Governance and Accreditation page for more information.

You can book or cancel an appointment online, by phone, or in-person.

  • Online:
  • Using the MyIMC app
  • By phone: call 940 or 012 808 0940
  • In-person with any receptionist in the clinic

The Patient Portal provides online access to your KAUST Health medical information. Use the Patient Portal to book, view, or cancel appointments, and to access your laboratory results online. 

We want to hear from you. Our customer service representatives are available to address any questions, comments, concerns, complaints or suggestions you may have.

  • Email:
  • Phone: 012 808 4119 

Visit our Patient Relations page for more information.

The following routine services are available daily at KAUST Health:

  • Family Medicine
  • General Dentistry
  • Obstetrics & Gynecology
  • Pediatrics
  • Physical Therapy 

Specialty Services
For your convenience, we regularly bring visiting specialists to KAUST Health. Our specialists are highly-qualified medical professionals brought in from all around the Kingdom.

Our Specialty Services include:

  • Audiology 
  • Dermatology 
  • ENT
  • Ophthalmology 
  • Orthopedics 
  • Psychiatry 
  • Psychology 



  • General Dentistry
  • Pediatric Dentistry
  • Endodontics 
  • Oral Surgery
  • Orthodontics


  • Chiropractic
  • Physical Therapy 
  • Speech Therapy


Before booking a specialist, we suggest you to speak with your Family Medicine Consultant – in many cases they can provide the care you need without specialist support. 

Our emergency services are available 24 hours per day, 365 days per year. This includes a fully-equipped Emergency Department (ED) staffed by highly-trained physicians, nurses, and paramedics. All patients are triaged immediately upon entry to the ED and priority is given to the most critical situations.

Our emergency medical services includes three fully-equipped ambulances for both on-campus emergencies and emergency transfers to Jeddah hospitals. The vast majority of emergency patients do not need to leave KAUST to get the medical care they need.

Also available 24/7 for emergency use are a full range of diagnostic imaging and laboratory services. 

KAUST Health maintains a comprehensive pharmacy for prescription medications, which is open during business hours

Medication refill requests may be made via email. Refill requests will be reviewed by a physician and additional follow-up may be needed.


Visit our Pharmacy page for more information.

We have extensive on-site radiology services including:

  • CT scan
  • Mammogram
  • Ultrasound
  • X-ray

Other Diagnostic Services

  • Holter monitoring
  • 24 – hour ambulatory blood pressure monitoring
  • Lung function test (spirometry)

Visit our Radiology page for more information.

Our on-site laboratory provides rapid, accurate, and meaningful data for optimum patient care. Most lab results can be accessed via the Patient Portal.

KAUST Health supports The KAUST School by staffing the Health Office in every school building. Our qualified nurses’ primary responsibility is to ensure the children are healthy at school.  We also provide in-school assessments by a Speech and Language Therapist and run other health screening programs in the schools throughout the academic year.

Contact the School Health Offices:

  • Health office coordinator: 012 808 6712
  • Kindergarten East: 012 808 6212
  • Kindergarten West: 012 808 6312
  • Elementary school: 012 808 6412
  • Secondary school: 012 808 6812

We host regular health promotion programs, wellness activities and events to support overall community well-being. Check the KAUST Health News page for regular health promotion updates.

Ambulances are available for medical emergencies. For other medical needs in Jeddah, we recommend the following transport options:

  • Off-campus bus – KAUST provides twice daily coach busses to DSFH, DSFMC, MyClinic and IMC. Schedule available on the community life website
  • Personal taxi – booking available on the community life website
  • Personal transport – by your own personal car, if you have one

Bupa Health Insurance

KAUST employees have access to comprehensive national or international insurance plans through Bupa Arabia and Bupa International. A Bupa staff member is located at KAUST Health to support your insurance and claim needs.

  • Office hours: Sunday – Wednesday: 11 a.m. – 5 p.m.

Thursday: 11 a.m. - 2:30 p.m.

  • Email:
  • Office:  012 808 4061
  • Mobile: 054 706 6131
  • 24-hour phone: 800 244 0307
  • Online Services:


Employee Assistance Program

KAUST employees and their families have access to the Employee Assistance Program which provides around-the-clock, free, confidential assistance with many work, life, personal, or family issues.

Administrative Fees

KAUST Health charges a 26 SR administration fee for each new visit to KAUST Health. For follow-up appointments that happen with the same doctor within 14 days, the administration fee is waived. This fee is charged directly through KAUST payroll for KAUST employees and their immediate dependents.

No-Show and Late Attendance Fees

If you are unable to attend a scheduled appointment, please cancel as soon as possible. This allows other patients the opportunity to use the appointment slot.

It is your responsibility to remember your appointment time. A deduction of 100 SR will be charged directly through KAUST payroll if you have missed your appointment time or if you arrive late.