Sun - Thurs: 8:00a.m. - 5:00p.m. ED: 24/7

Call us: 012 808 0940   ED: 012 808 4444

Health and wellness in the heart of the community


Driven by our desire to support overall community well-being, KAUST Health offers a broad range of services that focus on a holistic approach to prevention, treatment, and follow-up for our patients. We pair highly-qualified and caring medical professionals with cutting-edge medical technology to keep you well.

Welcome sign 1920x500 (3)

 

Use the drop-down menu below to read our about our services. We look forward to welcoming you into the clinic.

Partnership and Accreditation

Partnership with Fakeeh.Care

We partner with Dr. Soliman Fakeeh Hospital (DSFH) in Jeddah to provide high quality medical expertise to the KAUST community.

Joint Commission International Accreditation

KAUST Health has been accredited by the Joint Commission International since 2016. This accreditation is an endorsement of our services and demonstrates that KAUST Health meets leading international standards of quality for patient care.

Visit the Governance and Accreditation page for more information.

You can book or cancel an appointment online, by phone, or in-person.

  • Online: kh.kaust.edu.sa
  • By phone: call 940 or 012 808 0940
  • In-person with any receptionist in the clinic

You can also cancel appointments by emailing khcancel@fakeeh.care

The Patient Portal provides online access to your KAUST Health medical information. Use the Patient Portal to book, view, or cancel appointments, and to access your laboratory results online. 

We want to hear from you. Our customer service representatives are available to address any questions, comments, concerns, complaints or suggestions you may have.

  • Email: Patient-Relations@kaust.edu.sa
  • Phone: 012 808 4119 

Visit our Patient Relations page for more information.

The following routine services are available daily at KAUST Health:

  • Family Medicine
  • General Dentistry
  • Obstetrics & Gynecology
  • Pediatrics
  • Physical Therapy 


Specialty Services
For your convenience, we regularly bring visiting specialists to KAUST Health. Our specialists are highly-qualified medical professionals brought in from all around the Kingdom.

Our Specialty Services include:

  • Audiology 
  • Dermatology 
  • ENT
  • Ophthalmology 
  • Orthopedics 
  • Psychiatry (coming soon)
  • Psychology 

 

Dentistry

  • General Dentistry
  • Pediatric Dentistry
  • Endodontics 
  • Oral Surgery
  • Orthodontics


Rehabilitation 

  • Chiropractic
  • Physical Therapy 
  • Speech Therapy

 

Before booking a specialist, we suggest you to speak with your Family Medicine Consultant – in many cases they can provide the care you need without specialist support. 

Our emergency services are available 24 hours per day, 365 days per year. This includes a fully-equipped Emergency Department (ED) staffed by highly-trained physicians, nurses, and paramedics. All patients are triaged immediately upon entry to the ED and priority is given to the most critical situations.

Our emergency medical services includes three fully-equipped ambulances for both on-campus emergencies and emergency transfers to Jeddah hospitals. The vast majority of emergency patients do not need to leave KAUST to get the medical care they need.

Also available 24/7 for emergency use are a full range of diagnostic imaging and laboratory services. 

KAUST Health maintains a comprehensive pharmacy for prescription medications, which is open during business hours

Medication refill requests may be made via email. Refill requests will be reviewed by a physician and additional follow-up may be needed.

Email: KHrefill@fakeeh.care

Visit our Pharmacy page for more information.

We have extensive on-site radiology services including:

  • CT scan
  • Mammogram
  • Ultrasound
  • X-ray

Other Diagnostic Services

  • Holter monitoring
  • 24 – hour ambulatory blood pressure monitoring
  • Lung function test (spirometry)

Visit our Radiology page for more information.

Our on-site laboratory provides rapid, accurate, and meaningful data for optimum patient care. Most lab results can be accessed via the Patient Portal.

Your medical records can be obtained by contacting our Patient Relations team:

  • Medical records done in KH : Fill the consent form 
  • Medical records done in DSFH/DSFMC email: Patient-Relations@kaust.edu.sa 

KAUST Health supports The KAUST School by staffing the Health Office in every school building. Our qualified nurses’ primary responsibility is to ensure the children are healthy at school.  We also provide in-school assessments by a Speech and Language Therapist and run other health screening programs in the schools throughout the academic year.

Contact the School Health Offices:

  • Health office coordinator: 012 808 6712
  • Kindergarten East: 012 808 6212
  • Kindergarten West: 012 808 6312
  • Elementary school: 012 808 6412
  • Secondary school: 012 808 6812

We host regular health promotion programs, wellness activities and events to support overall community well-being. Check the KAUST Health News page for regular health promotion updates.

KAUST Health provides a wide variety of services locally to meet the varied health and wellness needs of the community. However, from time-to-time it may be necessary or preferable for community members to go elsewhere for treatment.

Referral support for DSFH/DSFMC

We have staff available at KAUST Health to support you in booking appointments or procedures at DSFH or DSFMC in Jeddah.

  • Phone: call 940 or 012 808 0940 (option 2)
  • Email: khreferrals@fakeeh.care 

There are many other hospitals besides DSFH/DSFMC to choose from. Contact your insurance provider for information about your coverage, referrals, and services at other hospitals. 

Ambulances are available for medical emergencies. For other medical needs in Jeddah, we recommend the following transport options:

  • Off-campus bus – KAUST provides twice daily coach busses to DSFH, DSFMC, MyClinic and IMC. Schedule available at communitylife.kaust.edu.sa
  • Personal taxi – booking available at communitylife.kaust.edu.sa
  • Personal transport – by your own personal car, if you have one

The Patient Liaison Team is dedicated to assisting KAUST-affiliated patients when visiting DSFH/DSFMC in Jeddah. When you have an appointment at DSFH/DSFMC, please call the Patient Liaison Team before leaving KAUST if you require assistance.

  • Location: Elite Center in Building 1 on the ground floor of DSFH
  • Hours:
    • Sunday – Wednesday: 8 a.m. to 5 p.m.
    • Thursday & Saturday: 9 a.m. – 6 p.m.
    • Friday: Closed
  • Email: kaustpl@fakeeh.care
  • PLO at DSFMC: 056 898 5338
  • PLO at DSFH: 058 241 5720

 

Elite Center at DSFH

KAUST community members have access to the Elite Center located on the ground floor of Building 1 at DSFH. They provide vital signs check, receipt collection, free Wi-Fi, and refreshments. 

Visit our Visiting DSFH/DSFMC page for more information.

Bupa Health Insurance

KAUST employees have access to comprehensive national or international insurance plans through Bupa Arabia and Bupa International. A Bupa staff member is located at KAUST Health to support your insurance and claim needs.

  • Office hours: Sunday – Wednesday: 11 a.m. – 5 p.m.

Thursday: 11 a.m. - 2:30 p.m.

  • Email: kaust.health@bupa.com.sa
  • Office:  012 808 4061
  • Mobile: 054 706 6131
  • 24-hour phone: 800 244 0307
  • Online Services: www.bupa.com.sa

 

Employee Assistance Program

KAUST employees and their families have access to the Employee Assistance Program which provides around-the-clock, free, confidential assistance with many work, life, personal, or family issues.

Administrative Fees

KAUST Health charges a 26 SR administration fee for each new visit to KAUST Health. For follow-up appointments that happen with the same doctor within 14 days, the administration fee is waived. This fee is charged directly through KAUST payroll for KAUST employees and their immediate dependents.

No-Show and Late Attendance Fees

If you are unable to attend a scheduled appointment, please cancel as soon as possible. This allows other patients the opportunity to use the appointment slot.

It is your responsibility to remember your appointment time. A deduction of 100 SR will be charged directly through KAUST payroll if you have missed your appointment time or if you arrive late.