Fakeeh care is the provider of healthcare services at KAUST Health, and as such, maintains close connections with the various DSFH services and locations in Jeddah. Below is an outline of the various connected services which aim to provide a seamless experience between KAUST Health and DSFH/DSFMC in Jeddah. 

Patient Liaison Assistance while you’re at DSFH/ DSFMC 

The KAUST Patient Liaison officer is dedicated to assisting with KAUST-affiliated patients at DSFH/DSFMC. When you have an appointment at either clinic, please call the Patient Liaison Team before leaving KAUST if you require any assistance. 

The Patient Liaison team will help you with: 

• General inquiries while at DSFH/DSFMC 
• Registration assistance 
• Directions to services within the hospital - DSFH map.
• Insurance follow-up while in the hospital 
• Coordinating between DSFH/DSFMC and KAUST Health 
• Seeking solutions to problems, concerns, or outstanding matters 

Patient Liaison Hours

• At DSFH: Sunday – Thursday: 8 a.m. – 5 p.m.
• At DSFMC: Sunday – Thursday: 9 a.m. to 6 p.m. 
• Both closed Fridays & Saturdays

Contacting the Patient Liaison team

• Email: kaustpl@fakeeh.care
• DSFH: 058 241 5720 
• DSFMC : 056 898 5338

Elite center at DSFH

KAUST-affiliated patients have access to the Elite Center at DSFH. The services provided in the Elite Center include: vital signs check, receipt collection, free Wi-Fi, and refreshments. 

• Elite Center Location: Building 1, Gate 1, Ground floor. 
• Elite Center Hours: Saturday – Thursday, 8 a.m. to 10 p.m., Closed Fridays