Sun - Thurs: 8:00a.m. - 5:00p.m. ED: 24/7
Call us: 012 808 0940 ED: 012 808 4444
Frequently Asked Questions
Get to know us before you need us
For your first visit, please book a New Patient Health Check so the Family Medicine Consultant can get to know you and your medical history. Please book this appointment while you’re well – before you need us.
Bring with you:
New patient registration
Please arrive 15 minutes early for your first appointment so we can open a medical file for you.
Bring with you:
Please visit our Booking page for more information.
If you are unable to attend a scheduled appointment, please cancel as soon as possible. This allows other patients the opportunity to use the appointment slot.
It is your responsibility to remember your appointment time. A deduction of 100 SR will be charged directly through KAUST payroll if you have missed your appointment time or if you arrive late.
>> How to cancel an appointment
Book or cancel an appointment at:
If your medication was prescribed at KAUST Health, you may qualify to use our medication refill by email service. Please visit our Pharmacy and Medication Refill page
If your medication was not prescribed at KAUST Health, please book an appointment so we can review your case and prescribe the medication, if appropriate.
To request a copy of your medical records done at here at KAUST Health or at DSFH/DSFMC:
To maintain your confidentiality, we require proof of identity before we can process medical records requests. To prove your identity, we will ask you to provide a copy of your Iqama or Saudi ID and sign an authorization form.
Ambulances are available for medical emergencies. For other medical needs in Jeddah, we recommend the following transport options:
KAUST Health charges a 26 SAR administration fee, including VAT, for each new visit to KAUST Health. For follow-up appointments that happen with the same doctor within 14 days (inclusive of first day), the administration fee is waived. This fee is charged directly through KAUST payroll for KAUST employees and their immediate family dependents.
KAUST employees have access to comprehensive national or international insurance plans through Bupa Arabia and Bupa International. A Bupa staff member is located at KAUST Health to support your insurance and claim needs.
Visit our Insurance page for more information.
Patients can borrow wheelchairs on a short-term basis due to an injury or illness. A cash deposit of 700 SAR is required at the time of the loan. The cash deposit is fully refundable to patients if the loaned item is returned back to KAUST Health in a good working condition. Borrowing wheelchairs for long-term use is not available, but there is an option to purchase a wheelchair if needed.
For more information, contact Patient Relations
We provide dedicated support for KAUST patients at Dr. Soliman Fakeeh Hospital in Jeddah and at Dr. Soliman Fakeeh Medical Clinic. We encourage you to use these services every time you have an appointment or procedure there.
Visit our Visiting DSFH/DSFMC page for more information.