Sun - Thurs: 8:00a.m - 5:00p.m ED: 24/7

Call us: 012 808 0940   ED: 012 808 0911

Frequently Asked Questions

I’m new! What do I need to know for my first visit?

Get to know us before you need us

For your first visit, please book a New Patient Health Check so the Family Medicine Consultant can get to know you and your medical history. Please book this appointment while you’re well – before you need us. 

Bring with you:

  • Medical reports from your previous medical provider
  • List of medications you’re currently taking 

 

New patient registration

Please arrive 15 minutes early for your first appointment so we can open a medical file for you. 

Bring with you:

  • KAUST ID 
  • Passport, iqama, or Saudi National ID 
  • Insurance card (if you have it)

Please visit our Booking page for more information.

If you are unable to attend a scheduled appointment, please cancel as soon as possible. This allows other patients the opportunity to use the appointment slot. 

It is your responsibility to remember your appointment time. A deduction of 100 SR will be charged directly through KAUST payroll if you have missed your appointment time or if you arrive late.

>> How to cancel an appointment

Yes, visitors can be seen and treated at KAUST Health using their health insurance, if it recognized by Dr. Soliman Fakeeh Hospital. If the visitor does not have insurance or his/her insurance provider is not recognized by DSFH, services will be provided on cash basis. 

If your medication was prescribed at KAUST Health, you may qualify to use our medication refill by email service. Please visit our Pharmacy and Medication Refill page

If your medication was not prescribed at KAUST Health, please book an appointment so we can review your case and prescribe the medication, if appropriate.

You are entitled to deliver at any hospital in your insurance network as per your insurance coverage. Once you are pregnant you are recommended to inform your KAUST Health physician about your preferred hospital for delivery, and you are recommended to visit this hospital a few times for routine antenatal visits to get familiar with the hospital services.  Most hospitals require that you are booked with them before you reach 30 weeks gestation so it is wise to arrange things as early as possible.
The expectant mother is taught the first, early signs of labor and when to present to KAUST Health Emergency Room so that she can be transferred to the hospital in a timely and safe manner. An Obstetrician is on call 24/7 and will be available to assess the situation and make the necessary arrangements and carry out any necessary procedures.
KAUST Health aims to maintain ample stock of vaccines recommended for children and adults by the Saudi Ministry of Health (MOH) and the World Health Organization (WHO). There may be short period of times when some vaccines are not available. Please note, not all travel prophylaxis vaccines are available. Yellow fever vaccine, in particular, requires special arrangement. Please confirm with our Patient Relations team to confirm vaccine availability.

To request a copy of your medical records done at here at KAUST Health or at DSFH/DSFMC:

To maintain your confidentiality, we require proof of identity before we can process medical records requests. To prove your identity, we will ask you to provide a copy of your Iqama or Saudi ID and sign an authorization form.

Ambulances are available for medical emergencies. For other medical needs in Jeddah, we recommend the following transport options: 

  • Off-campus bus – Regular busses are available to DSFH, IMC, DSFMC and MyClinic Schedule available at communitylife.kaust.edu.sa (link only available on KAUST network)
  • Personal taxi – booking available at communitylife.kaust.edu.sa or by calling 012 808 0959 and asking to be transferred to the taxi service 
  • Personal transport – by your own personal car, if you have one 
Physical therapy sessions are covered by the KAUST BUPA insurance plan. Patients seeking this service should go to a Family Medicine consultant for review and referral. Insurance approvals are handled through the insurance office

KAUST Health charges a 26 SAR administration fee, including VAT, for each new visit to KAUST Health. For follow-up appointments that happen with the same doctor within 14 days (inclusive of first day), the administration fee is waived. This fee is charged directly through KAUST payroll for KAUST employees and their immediate family dependents.

Yes, if you provide BUPA with your mobile number. To use this service, simply send a SMS with only your membership number to 0550 222 700. The BUPA Helpdesk can be contacted at 800 244 0307 or via email at customer.care@bupa.com.sa

KAUST employees have access to comprehensive national or international insurance plans through Bupa Arabia and Bupa International. A Bupa staff member is located at KAUST Health to support your insurance and claim needs.

Visit our Insurance page for more information.

It is important to use our KAUST Health ambulance appropriately. Please visit the Emergency Medical Service page for advice.
Yes, KAUST Health runs periodic blood drives. Please contact patient relations for more information and to join our donors' register call 808-4088 or email Patient-Relations@kaust.edu.sa

Patients can borrow wheelchairs on a short-term basis due to an injury or illness. A cash deposit of 700 SAR is required at the time of the loan. The cash deposit is fully refundable to patients if the loaned item is returned back to KAUST Health in a good working condition. Borrowing wheelchairs for long-term use is not available, but there is an option to purchase a wheelchair if needed. 

For more information, contact Patient Relations

We provide dedicated support for KAUST patients at Dr. Soliman Fakeeh Hospital in Jeddah and at Dr. Soliman Fakeeh Medical Clinic. We encourage you to use these services every time you have an appointment or procedure there. 

Visit our Visiting DSFH/DSFMC page for more information.