​Yes, visitors can be seen and treated at KAUST Health using their health insurance, if it recognized by Dr. Soliman Fakeeh Hospital. If the visitor does not have insurance or his/her insurance provider is not recognized by DSFH, services will be provided on cash basis. 

If you are unable to attend a scheduled appointment, please cancel as soon as possible. This allows other patients the opportunity to use the appointment slot. 

It is your responsibility to remember your appointment time. A deduction of 100 SR will be charged directly through KAUST payroll if you have missed your appointment time or if you arrive late.

>> How to cancel an appointment

KAUST Health charges a 26 SAR administration fee, including VAT, for each new visit to KAUST Health. For follow-up appointments that happen with the same doctor within 14 days (inclusive of first day), the administration fee is waived. This fee is charged directly through KAUST payroll for KAUST employees and their immediate family dependents.

Physical therapy sessions are covered by the KAUST BUPA insurance plan. Patients seeking this service should go to a Family Medicine consultant for review and referral. Insurance approvals are handled through the insurance office.

If your medication was prescribed at KAUST Health, you may qualify to use our medication refill by email service.

If your medication was not prescribed at KAUST Health, please book an appointment so we can review your case and prescribe the medication, if appropriate.

We provide dedicated support for KAUST patients at Dr. Soliman Fakeeh Hospital in Jeddah. We encourage you to use these services every time you have an appointment or procedure there. 

​You are entitled to deliver at any hospital in your insurance network as per your insurance coverage. Once you are pregnant you are recommended to inform your KAUST Health physician about your preferred hospital for delivery, and you are recommended to visit this hospital a few times for routine antenatal visits to get familiar with the hospital services.  Most hospitals require that you are booked with them before you reach 30 weeks gestation so it is wise to arrange things as early as possible.

​The expectant mother is taught the first, early signs of labor and when to present to KAUST Health Emergency Room so that she can be transferred to the hospital in a timely and safe manner. An Obstetrician is on call 24/7 and will be available to assess the situation and make the necessary arrangements and carry out any necessary procedures.

​Yes, if you provide BUPA with your mobile number. To use this service, simply send a SMS with only your membership number to 0550 222 700. The BUPA Helpdesk can be contacted at 800 244 0307 or via email at customer.care@bupa.com.sa.

​Please contact KAUST HR for a replacement card and request a temporary certificate of membership so that you can continue to get treatment.

​Yes, KAUST Health runs periodic blood drives. Please contact patient relations for more information and to join our donors' register. Call 808-4088 or email Patient-Relations@kaust.edu.sa

Wheelchairs can be borrowed for patients on a short term basis, when required due to an injury or illness.  Wheelchairs are not available for long term use but assistance may be available in sourcing these, if needed. 

>> For more information, contact Patient Relations.