FAQs

​Register at main reception, you need to bring the following:
  • Iqama or Saudi ID (or Passport if you don't yet have your iqama) 
  • KAUST ID
  • Insurance Card

Appointments at KAUST Health: 

  • You may call 940 from a KAUST landline or 012-808-0940 from a mobile Sunday to Thursday between 8:00 a.m. – 5:00 p.m. 
  • Book online: H-Connect (New)
  • Appointments at Dr. Soliman Fakeeh Hospital-Jeddah: 
  • If you have medical file at DSFH you can book online at: Quick Booking  for telephone booking: 6655000 Ext. 2 between 7:00 – 12:00 a.m
  • You may contact KAUST Health Referral Agent if you require assistance : 808- 4177 or mobile 012- 808-4177
​All KAUST patients are encouraged to cancel their appointment at KAUST Health if they are not able to attend.  You can call 940 from KAUST landline or 012-808-0940 from your mobile from Sunday to Thursday between 8:00 a.m. to 5:00 p.m. at least four hours in advance.

You can also cancel 24/7 using the online system: H-Connect (New)

There is a no show fee of  SAR 100 if you missed an appointment without canceling.

​Yes, visitors can be seen and treated at KAUST Health using their health insurance, if it recognized by Dr.  Soliman Faqeeh Hospital (DSFH). If the visitor does not have insurance or his/her insurance provider is not recognized by DSFH the services will be provided on cash basis. 

  • ​You do not have to book an appointment for routine chronic medications refill as long as the period is less than three months since your last visit to your treating physician. 
  • Email the Following Details:
    • Full Name
    • Medical Record Number (e.g. 10502407)
    • Kaust ID
    • Phone Number
    • Name of Long Term Medication/s
  • Send to:  khrefill@fakeeh.com

  • ​​​​​​​​​Processing takes up to 3 working days
  • Please send your request 1 week before your medication runs out.

​You are entitled to deliver at any hospital in your insurance network as per your insurance coverage. Once you are pregnant you are recommended to inform your KAUST Health physician about your preferred hospital for delivery, and you are recommended to visit this hospital a few times for routine antenatal visits to get familiar with the hospital services.  Most hospitals require that you are booked with them before you reach 30 weeks gestation so it is wise to arrange things as early as possible.

​The expectant mother is taught the first, early signs of labor and when to present to KAUST Health Emergency Room so that she can be transferred to the hospital in a timely and safe manner. An Obstetrician is on call 24/7 and will be available to assess the situation and make the necessary arrangements and carry out any necessary procedures.

KAUST Health aims to maintain ample stock of vaccines recommended for children and adults by the Saudi Ministry of Health (MOH) and the World Health Organization (WHO). There may be short period of times when some vaccines are not available. Please note, not all travel prophylaxis vaccines are available. Yellow fever vaccine, in particular, requires special arrangement. Please confirm with our Patient Relations team to confirm vaccine availability.

​Family Medicine, Pediatrics, OB/GYN, Ophthalmology, Orthopedics ENT, Internal Medicine, Dermatology, psychiatry, Dental and Pediatrics Dental, Nutrition clinic, Chiropractic clinic, Urology, General Surgery Plastic Surgery, Gastroenterology, Neurology, Cardiology more services will be added as needed. Please visit the monthly clinic schedule. 

​When you are planning your exit, please come to the clinic to complete a Release of Information form to request your records. The medical records Department will prepare a comprehensive Medical Report for you covering all your healthcare encounters and major diagnosis and procedures. They will also have your entire laboratory, Radiology and other Diagnostic reports photocopied for you. You may collect your records after 3-5 working days. Based on the patient confidentiality policy, no records will be emailed, faxed or mailed overseas without signed KH Release of Information Form. All incurred costs for mailing the medical record should be paid by the patients. In addition, KH will provide you with an e-service where you can access your records online using a personal password. 

​KAUST provides a regular bus service to DSFH and IMC. Please click here for the schedule. Free of charge.

Taxi service providers are available on campus. There is a charge for this service. Please visit Facilities for more details.

Medical Taxi - in some cases if physicians orders it a priority taxi can be booked for immediate transfer to the hospital. This is for cases that do not warrant an ambulance but where the patient is not fit to travel by bus/their own transport.  This service is charged to the employee cost center.

Ambulance Service - when appropriate KAUST Health will transport emergency cases to the hospital.  This service is not charged to the patient.

OUTPATIENT DEPARTMENT (OPD)

Sunday - Thursday: 
 8:00 a.m. - 12:00 p.m. and   1:00 p.m. - 5:00 p.m.
 (Lunch Break: 12:00 p.m. to 1:00 p.m.)
 
Additional Hours:

Mondays: Family Medicine and Pediatric
 12:00 p.m. - 1:00 p.m.  and 5:00 p.m. - 8: 00 p.m

Saturdays: Family Medicine booked Appointments:
 8:00 a.m. - 12:00 p.m.  and 1:00 p.m. - 5:00 p.m.
 (Lunch Break: 12:00 p.m. to 1:00 p.m.)



EMERGENCY DEPARTMENT

Open 24/7

​PT. sessions are covered by BUPA and no payment is required, but the patient should get approval from the insurance office. 

​All patients will have to pay 25 SAR for the visit at OPD or at ER and the follow up visit will be free, except patients who are  university students and  family insurance cardholders .

​Yes, if you provide BUPA with your mobile number. To use this service, simply send a SMS with only your membership number to 0550 222 700. The BUPA Helpdesk can be contacted at 800 244 0307 or via email at customer.care@bupa.com.sa.

​The table of benefits is in your insurance booklet provides all the information on the services that are covered and excluded; Moreover, our Insurance agent at KAUST Health will assist you with preapproval from the insurance company. For assistance contact:

KAUST Health insurance office:

Mobile: 053 302 7496
Email: Health.Insurance@kaust.edu.sa

BUPA Website: www.bupa.com.sa
Tel: 800 244 0307

​Please contact KAUST HR for a replacement ASAP. Ask for a temporary certificate of membership so that you can continue to get treatment.

​It is important to use our KAUST Health ambulance appropriately. Please click here for advice.

​Yes, KAUST Health runs periodic blood drives. Please contact patient relations for more information and to join our donors' register. Call 808-4088 or email Patient-Relations@kaust.edu.sa

​Yes, wheelchairs can be borrowed for patients on a short term basis only, when required due to an injury or illness.  Wheelchairs are not available for long term use but assistance is available in sourcing these if needed. Please contact Emergency Department. 

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