Patient Information System Maintenance

Patient Information System Maintenance

Posted on Sep 21, 2020

​The KAUST Health patient information system is currently experiencing unscheduled maintenance. The Patient Portal, Fakeeh emails, electronic medical records and radiology services are all currently affected.

If you would like to speak to us, you can still do this by phone. Please have your KAUST Health file number ready.

  • By phone: call 940 or 012 808 0940 (Available 8 a.m. - 5 p.m. Sunday to Thursday)

If you are trying to access your patient files or make use of any of the other Patient Portal functionality, please either wait until the maintenance is complete or contact our Patient Relations team for further assistance. 

Further communication will be shared when the system is back up and running again. We thank you for your patience.


Patient Information System Maintenance