Wellness Services

Need to talk? You've got options.

As KAUST begins to reopen and reinstate some 'normal' operations, it is natural and normal to experience stronger emotions than usual. You may feel enthusiasm, excitement, apprehension or a little overwhelmed about the thought of switching from home working to going back into your workplace. Your daily life may not look the same as it did before and there will be new precautions to follow, which may require an adjustment in how you perform your daily activities.

The wellness and emotional support teams across KAUST are offering a range of health and wellness services to support you. Using these services can help you to build coping mechanisms to deal with a 'new normal.' These teams, together with outside partners, are offering a range of online services.

Resources and Support

A wide variety of free resources and support are available, including:

  • Emotional Support Helpline
    Our Emotional Support Helpline at +966-54-470-08-08 is available to anyone in the KAUST community. Our team of qualified professionals provides you with support and resources 24 hours a day, seven days a week.                                                                                                                                                                                     
  • Student Counseling Services (SCS)

    Counseling services offering support from our onsite mental health professionals are available to all Graduate Students. Visit the Student Counseling Services (SCS) or email scs@kaust.edu.sa to schedule an appointment with a counselor.

  • KAUST Health psychological and psychiatric services
    KAUST Health psychological and psychiatric services are available for all community members over 18 years of age. Call 012 808 0940 to schedule an appointment.

  • Support for Children
    Support for children age 18 years and under can be accessed by emailing the division counselor (for children attending TKS) and/or the School Psychologist by emailing paul.ocallaghan@kaust.edu.sa.

  • KAUST Employee Wellbeing Program (EWP)

    KAUST Employee Wellbeing Program (EWP) is a holistic program that will give you access to professional psychologists, dieticians, and financial, legal and career advisors. The service is provided by Human Resources through ICAS to support you and your family members.

    EWP is free, confidential, and available 24 hours a day, 365 days a year. Employees, university students, and their family can call as often as they wish on any number of matters. The service also covers live-in domestic helpers.

    How can I get in touch with the EWP?

    • Call 800 844 7840 (toll-free from landlines in KSA), or +44 203 006 6217 (not a toll-free number from anywhere in the world including KSA, call-backs can be arranged).
    • You can also email ICAS at youricasmena@icasworld.com to request for services or a callback.   
    • Visit ICAS online ICAS Lifestyle, the user name and password are below.

                   Username: kaust

                   Password: wellness

    What are some of the problems that the EWP can assist you with?

    • Relationship issues
    • Depression
    • Conflict (personal/work related)
    • Financial problems (debt management, budgeting etc.)
    • Work-related issues
    • Trauma
    • Substance abuse

    What services are available through the EWP?

    • 24/7 Telephone Counselling (available in 6 languages: Arabic, English, Hindi, Urdu, French and Tagalog (for Tagalog, select English and request a call-back). 
    • Life Management Services
    • Managerial Coaching
    • Wellness Coaching


    For more information or if you have any questions, please contact HRHelpdesk@kaust.edu.sa

  • Individual Health Coaching & Family Health Coaching

These one-hour free health coaching sessions are provided by the Jeddah-based group Delta Wellness. These sessions are designed to optimize an individual's health based on their unique needs and goals. To find out more about this program or to register click Health Coaching Form and the coach will contact you directly for a virtual session.

Delta Wellness is also providing family health coaching. These sessions are designed for family members who would like to facilitate change together. These sessions provide fun and meaningful activities for family members to boost mental, physical, emotional, and social wellbeing. To apply, please click Family Health Coaching. For more information about the Delta Wellness programs, please contact HRHelpdesk@kaust.edu.sa

  • Support Groups
    This service is similar to the individual health coaching session but is designed for groups of individuals. For example, families who would like to facilitate change together, or those with the same chronic illness who want to connect.  This option provides a support group structure. To arrange a group virtual session, click here: Group Health Coaching 

  • Individual, couple, and family counseling
    Local provider - Act Center --  is offering online counseling sessions for individuals, couples, or families.  To arrange a session with Act center, Email: actonlineservices@gmail.com or call +966 53 909 0944 from 9:00 A.M. to 6:00 P.M. Please note that this service is NOT free of charge. 

Stay Connected

We encourage you to utilize these services as needed, to reach out and stay connected with family and friends, and to find creative ways to stay active and healthy. Don't foget, we are currently offering the VP GO platform and app which offers a whole range of tips, information and activities for health and wellness... including Destination Challenge - a 9-week virtual team challenge. For more information and to sign up, visit the Coomunity Life website.