Feedback to Us

​​​We at KAUST Health are guided by your valued feedback.  This is extremely important to us and is used to both evaluate and shape the services we provide.  As well as any concerns and suggestions, we want to hear when you have experienced great service/care.  This helps us to learn from what we do well, share it with other departments and reward those hard-working staff who shine.

There are several ways in which you can give us your feedback:

- Contact patient relations:  

  • Email: patient-relations@kaust.edu.sa
  • Phone: 808-4088 or 012-808-4088
  • Mobile: 058- 241- 3606

- Participate in our 'Patient Voice' program:

The team at KAUST Health, in partnership with Health.Links, have developed a system to receive continuous, real time, feedback from our service users.   This will be used alongside periodic, whole community, surveys in assessing both the quality of the services provided to you and their accessibility and availability.  It will also allow benchmarking of our services to other similar organizations within the region and internationally.  After your visit to a KAUST Health outpatient clinic or ER you will receive an SMS inviting you to access our online survey.

 ​
- ​Enter a complaint directly onto our database:

If you prefer you can enter the details of your concern directly onto our dedicated database.  You will then be contacted by one of our Patient Relations team to discuss your concern.  Please click the link below.