Booking an Appointment


KAUST Health:
You can book or cancel an appointment online, by phone, or in-person. Please have your KAUST Health file number ready when making a booking or cancellation.

  • Online via the H-Connect Patient Portal
  • By phone: call 940 or 012 808 0940 (Available 8 a.m. - 5 p.m. Sunday to Thursday)
  • In-person with any receptionist in the clinic

You can also cancel KAUST Health appointments by emailing

Dr. Soliman Fakeeh Hospital in Jeddah:
​​​​​​​​If you require assistance booking Hospital appointments in Jeddah:
  • Contact our KAUST Health Referral Agent at 012 808-4074 
  • Online booking: If you already have a medical file at DSFH, you can book online 
  • Direct telephone booking: 012 665-5000 Ext. 2 between 7:00 – 12:00 a.m.

International Medical Center in Jeddah:
KAUST Health does not have a patient relations officer at the IMC. Feel free to contact the IMC call center directly at 012-650-9000.